IBM CLM Administrator(Rational Team Concert, RTC, Jazz, Rational tools)

Designation: IBM CLM Administrator(Rational Team Concert, RTC, Jazz, Rational tools)

Years of experience required: 2-6Years
No. Of Position:3
Technical skills required:
  • Experience in installing, upgrading, migrating IBM Jazz CLM Enterprise platform
  • Good knowledge on Linux server deployments
  • Good experience in troubleshooting errors with respect to Jazz Tools (RTC,DNG,DM,GC,RELM,JRS,DCC,LQE)
Job Responsibilities
  • Incident and Problem ticket handling using CISM tool.
  • Operations Demands (Customer/Internal task) handling through RTC
  • Root Cause Analysis of problems reported by the users.
  • Communication & coordination with the vendor IBM for problem resolution
  • Deployments of scripts & work packages on Integration & Production environment
  • Documentation and contribution to predefined Knowledge Database in SharePoint
  • Coordinate with different teams in India & Germany
  • Coordinate with the Infrastructure team in Daimler on maintenance of the environment
  • Installing, upgrading and maintaining Enterprise CLM deployments
  • Data migration from other tools/platforms to IBM Jazz CLM Enterprise platform.
  • Providing technical design/architecture & solutions for customization with respective to Jazz applications
  • Handling tickets which are assigned to L2 group
  • Support Level 1 team with all technical queries related to the IBM Jazz CLM platform
  • Provide build, stream strategies to development teams in RTC
  • Fine tuning Enterprise CLM environment (Monitoring, Server issues)
  • Co-ordinate with Service delivery & Service Operations for Customization/development with Jazz Tools.
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