Application Support Engineer (German)

Designation: Application Support Engineer (German)

Years of experience Required: Fresher-2 Years
Job Responsibilities
  • Performing Service Operations in general
  • Overall responsibility for 1st level support and interface to 2nd & 3rd level support in alignment with client Operating Model and tool set.
  • Good up to B2 level.
  • Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes (SLA & OLA).
  • Send/Receive Hotline/Email/Tickets communication/interaction with end users.
  • Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.

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