Application Support Engineer (Japanese)

Designation: Application Support Engineer (Japanese)

Years of experience Required: Fresher-2 Years
Job Responsibilities
  • Performing Service Operations in general, for 24 X 5 support environment.
  • Overall responsibility for 1st level support and interface to 2nd & 3rd level support in alignment with client Operating Model and tool set.
  • Work in 24X5 Service Operation environment on basis of Monthly/Quarterly rotation of shift.
  • Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes (SLA & OLA).
  • Send/Receive Hotline/Email/Tickets communication/interaction with end users.
  • Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.
  • Fluent in Japanese and English (Speak/Read/Write). N1 or at least N2 certified.

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