Application Support Engineer - Atlassian

Designation: Application Support Engineer - Atlassian

Years of experience required: 3-6+Years
Desired skills: Atlassian administration experience (Jira, Confluence etc.), Linux, Shell Scripting
No. Of Position:8-10
Role & Responsibilities are as follows:-
Project Description:
  • Atlassian products implementation, customization, administration and support
  • Maintain small / large deployments where we have users ranging from 100-2000 with up to 300 projects, spaces, build plans, repositories in the Atlassian tool stack
  • Implement and maintain Continuous Integration and Deployment using Git with Bitbucket, Bamboo/Jenkins
  • Providing Consultation, Support and Implementation on migration to Atlassian tools (JIRA, Confluence etc.) from tools such as ClearQuest, Redmine, Bugzilla etc.
  • Should be able to install and maintain Atlassian tools for High Availability via Data Centre, version and setup load balancers for Scaling the application on-Demand
  • Configuring the Firewall and Network Security features for the Servers
Daily Responsibilities:
  • Support user/application issues raised through support tickets/users
  • Handle P1 issues raised through users or discovered through application monitoring
  • Creation and Customization of new/existing Projects, Spaces, Build Plans, and Repositories in the respective tools.
  • On-boarding of new users.
  • Providing training for both end users and Project Administrators.
  • Identifying areas of improvement and optimization of the Atlassian tools stack.
  • Creation of Custom Post functions and triggers using Groovy Script in Atlassian
  • Perform upgrades, fine tuning of a large installation of Atlassian Products
  • Monitor and fix application server related issues
  • Secure protocols for LDAP.
  • Debug the logs for errors (appservers)
  • Maintain Database Integrity and perform Checks and Backups
  • Work on the Tasks for the projects assigned.
  • Customization of workflows in Jira, migration of data from other tools to Jira and GIT
Necessary Skills (Must Have):
  • 2-4 years of experience in Atlassian Tools Stack with expertise in Git and Jenkins/Bamboo.
  • Hands on experience and expertise in Linux and Windows server and to be able to Install and maintain the applications in the respective servers.
  • Should be familiar with Bash Scripting or any one scripting exposure to automate various maintenance requirements such as backup, restarting the services, integration with other servers etc. v
  • Experience in Administration and application Deployment, integrating with other tools, handle process & workflow customization.
  • Experience with Atlassian Products installation, configuration & administration
  • Experience in designing and building new Jira Configuration Schemes & Workflows
  • Good understanding of Dev Ops process (handling / configuring CI / CD tools chain)
  • Strong experience on representing SDLC model on Atlassian tools, Git
  • Experience in working with application server
  • Knowledge any one of the RDBMS database
  • Good working knowledge on LDAP, server performance tuning.

It’s time to meet the experts

MicroGenesis enterprise level software solutions and services have delivered high value for organizations across diverse verticals

Get started