Application Support Engineer – Atlassian

Designation: Application Support Engineer – Atlassian

Years of experience required: 3-6+Years
Desired skills: Atlassian administration experience (Jira, Confluence etc.), Linux, Shell Scripting
No. Of Position:8-10
Role & Responsibilities are as follows:-
Project Description:
  • Atlassian products implementation, customization, administration and support
  • Maintain small / large deployments where we have users ranging from 100-2000 with up to 300 projects, spaces, build plans, repositories in the Atlassian tool stack
  • Implement and maintain Continuous Integration and Deployment using Git with Bitbucket, Bamboo/Jenkins
  • Providing Consultation, Support and Implementation on migration to Atlassian tools (JIRA, Confluence etc.) from tools such as ClearQuest, Redmine, Bugzilla etc.
  • Should be able to install and maintain Atlassian tools for High Availability via Data Centre, version and setup load balancers for Scaling the application on-Demand
  • Configuring the Firewall and Network Security features for the Servers

Daily Responsibilities:
  • Support user/application issues raised through support tickets/users
  • Handle P1 issues raised through users or discovered through application monitoring
  • Creation and Customization of new/existing Projects, Spaces, Build Plans, and Repositories in the respective tools.
  • On-boarding of new users.
  • Providing training for both end users and Project Administrators.
  • Identifying areas of improvement and optimization of the Atlassian tools stack.
  • Creation of Custom Post functions and triggers using Groovy Script in Atlassian
  • Perform upgrades, fine tuning of a large installation of Atlassian Products
  • Monitor and fix application server related issues
  • Secure protocols for LDAP.
  • Debug the logs for errors (appservers)
  • Maintain Database Integrity and perform Checks and Backups
  • Work on the Tasks for the projects assigned.
  • Customization of workflows in Jira, migration of data from other tools to Jira and GIT

Necessary Skills (Must Have):
  • 2-4 years of experience in Atlassian Tools Stack with expertise in Git and Jenkins/Bamboo.
  • Hands on experience and expertise in Linux and Windows server and to be able to Install and maintain the applications in the respective servers.
  • Should be familiar with Bash Scripting or any one scripting exposure to automate various maintenance requirements such as backup, restarting the services, integration with other servers etc. v
  • Experience in Administration and application Deployment, integrating with other tools, handle process & workflow customization.
  • Experience with Atlassian Products installation, configuration & administration
  • Experience in designing and building new Jira Configuration Schemes & Workflows
  • Good understanding of Dev Ops process (handling / configuring CI / CD tools chain)
  • Strong experience on representing SDLC model on Atlassian tools, Git
  • Experience in working with application server
  • Knowledge any one of the RDBMS database
  • Good working knowledge on LDAP, server performance tuning.

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