Designation: Application Support Engineer (Japanese)
Years of experience Required: Fresher-2 Years
- Performing Service Operations in general, for 24 X 5 support environment.
- Overall responsibility for 1st level support and interface to 2nd & 3rd level support in alignment with client Operating Model and tool set.
- Work in 24X5 Service Operation environment on basis of Monthly/Quarterly rotation of shift.
- Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes (SLA & OLA).
- Send/Receive Hotline/Email/Tickets communication/interaction with end users.
- Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.
- Fluent in Japanese and English (Speak/Read/Write). N1 or at least N2 certified.