Designation: IBM CLM Administrator(Rational Team Concert, RTC, Jazz, Rational tools)
Years of experience required: 2-6Years
No. Of Position:3
Technical skills required:
- Experience in installing, upgrading, migrating IBM Jazz CLM Enterprise platform
- Good knowledge on Linux server deployments
- Good experience in troubleshooting errors with respect to Jazz Tools (RTC,DNG,DM,GC,RELM,JRS,DCC,LQE)
- Incident and Problem ticket handling using CISM tool.
- Operations Demands (Customer/Internal task) handling through RTC
- Root Cause Analysis of problems reported by the users.
- Communication & coordination with the vendor IBM for problem resolution
- Deployments of scripts & work packages on Integration & Production environment
- Documentation and contribution to predefined Knowledge Database in SharePoint
- Coordinate with different teams in India & Germany
- Coordinate with the Infrastructure team in Daimler on maintenance of the environment
- Installing, upgrading and maintaining Enterprise CLM deployments
- Data migration from other tools/platforms to IBM Jazz CLM Enterprise platform.
- Providing technical design/architecture & solutions for customization with respective to Jazz applications
- Handling tickets which are assigned to L2 group
- Support Level 1 team with all technical queries related to the IBM Jazz CLM platform
- Provide build, stream strategies to development teams in RTC
- Fine tuning Enterprise CLM environment (Monitoring, Server issues)
- Co-ordinate with Service delivery & Service Operations for Customization/development with Jazz Tools.