Atlassian Solutions & Services

Accelerating Software Development & Delivery at Enterprise Scale with Atlassian. The #1 Teamwork Software

Leverage industry standard practices, tools and services that accelerates innovation at scale.


MicroGenesis is one of Atlassian’s leading Solution Partner providing its enterprise grade solutions and services focusing on DevOps, SDLC, Agile, ITSM and more. We provide support to companies and teams of all sizes with their software development and delivery challenges, right from Product Consulting, Project guidance, Implementation, System Integration to Managed Services. Our engagement model is crafted with the single aim to enable our clients achieve higher levels of visibility, collaboration, productivity and quality with Atlassian Solutions.

Our Approach to enabling Agile Enterprise IT

Purpose-fit guidance and support for your enterprise needs


Solutions designed with industry-leading tools

All businesses, large or small face the challenge of how to get all parts of their organization working together to create the optimal outcome for the business and its customers. By focusing on automation, collaboration, and efficiency, the Atlassian Platform integrates with existing systems and are customized and optimized to support each team’s unique processes enabling seamless collaboration across the teams, resulting in high quality on-time service delivery.


Automating and integrating software development and delivery processes

DevOps has become a mainstream strategy among start-ups and enterprises seeking to gain operational advantage. DevOps is the practice of operations and development teams working together in the entire service lifecycle, from design through the development process to production support. Atlassian is the culture and collaboration layer of DevOps. Atlassian’s products serve teams of all sizes, in virtually every industry, from IT and service teams to software and technical teams to continuously build, test and deliver software, with increased agility, reliability and quality, in a cost-effective manner.


  • Developing in DevOps – Plan, track, and manage user stories and development task history of commits and branches of your agile software development projects with Jira.
  • Team Collaboration – Improve documentation and collaboration across teams for tasks and approval process with Confluence, Comala, Slack/ MS Teams integration
  • Team Collaboration – Improve documentation and collaboration across teams for tasks and approval process with Confluence, Comala, Slack/ MS Teams integration
  • Continuous Integration and Deployment – Tool that ties automated builds, tests and releases with Bamboo and distributed version control system (Git) and code review with Bitbucket.
  • Continuous Testing – Evaluate quality at every step of the delivery process with test case management solutions using Xray, Zephyr for Jira
  • Infrastructure Automation – Using Bitbucket for storing and version control of IAS code artefacts, extend your CI/CD execution via SCM/IAS tools such as Chef, Puppet, Ansible.


  • Integrated Platform – With the integrated set of tools, teams are able to consistently ship high quality software faster and more reliably.
  • Business Agility – provides the much–need atmosphere of mutual collaboration, communication and integration across globally–distributed teams.
  • Enhanced Collaboration – Builds a culture of shared responsibility, transparency, and faster feedback supported by real time communication between team members and stakeholders.
  • Improved Team Productivity – Automate repetitive tasks helping teams to focus on the priority deliverables.
  • Faster Deployment – Automation, continuous delivery, and quick feedback cycle propagates efficient, faster and high-quality software releases consistently.

Agile Application Lifecycle Management

Develop and deliver quality software faster and reliably

Software is the key to innovation. To stay competitive, organizations must deliver high-quality applications faster and more cost-effectively than the competition. Enterprises need robust management tools to support their journey towards Agile software development. Leveraging Atlassian’s richly integrated tools and out of the box automation to help manage the software development lifecycle and solve the growing challenges in developing complex projects or products.


  • Requirements Management – Documenting and communicating on requirements between team members and other stakeholders with Jira and Confluence and add-ons such as Requirements Yogi, Comala, etc.
  • Test Management – Deliver quality code by integrating testing tools directly into your Jira dashboard with test management extensions like Xray, Zephyr, and Selenium integration.
  • Project Management – Plan, track, and manage your agile and software development projects in Jira and integrate with project management apps like BigPicture, Structure.
  • Agile @ Scale – Go all-in on agile at scale by connecting business and technology teams to align strategy with outcomes at enterprise scale with Jira Align
  • Build and Release Management – Oversee planning, scheduling, and controlling of software builds across various environment with seamless integration between Jira, Bamboo, Git, Bitbucket, Jenkins, etc.


  • Increased Efficiency – Gives development teams the power to produce applications at the speed and agility required to remain competitive.
  • Enhanced Collaboration – Supported by real time communication and reviews between team members and stakeholders.
  • Reliable Software Releases – By adopting Agile practices, organizations can deliver solutions on time and with a higher degree of customer satisfaction.
  • Improved Quality – By breaking down the project into manageable units, the project team can focus on high-quality development, testing, and collaboration.
  • Realtime Visibility – Get end-to-end traceability from issue to code to deployment while keeping everyone informed if or when things change.

IT Service Management

Make service management faster, easier and responsive

As the rise of software-powered service accelerates, IT service teams are enabling teams across the organizations to deliver value more quickly. The capability of the IT department to provide adapted, efficient and measurable services has become mission-critical. Methods are evolving, including ITIL, which adds an Agile dimension to the equation. Jira Service Desk is at the heart of it all. It’s one tool designed to seamlessly handle the top ITSM capabilities that IT has to get right: managing service requests, resolving incidents, conducting problem investigations, and orchestrating changes to your production systems.


  • End-to-End incident management – Track and manage your production incidents with powerful SLAs, intuitive UI and real-time reports via Jira Service Desk, Opsgenie and Statuspage.
  • Problem management – Conducting problem investigations, and orchestrating changes to your production systems with Extensions for Jira Service Desk, JMWE, Script Runner
  • Change Management – Ensures standard procedures are used for efficient and prompt handling of all change requests with Extensions for Jira Service Desk, JMWE, Script Runner
  • Knowledge Management – Create and manage Service Guides, Runbooks, Knowledge Base and Technical Documentations in Confluence and integrate with Slack and MS Teams.
  • Service Request Management – All teams can handle a wide variety of customer service requests, streamline processes and share information with Jira Service Desk
  • IT Asset Management – Build sophisticated asset structures with automation and advanced reporting using customizable CMDB for asset tracking with Jira Service Desk and Insight


  • Accelerates Service Delivery – Provides a unified platform for cross team collaboration for faster issue resolution.
  • Better User Experience – Customers can interact with the help center for quick and efficient, resolution saving time and providing the right assets for the right context.
  • Improved Asset Visibility – Ensure that the valuable assets, tangible and intangible, in your organization are tracked and being used efficiently.  
  • Continuous Improvement – Best practices around problem analysis, teams will be able to more quickly respond and take action during the next service disruption.

Project and Portfolio Management

Unified Portfolio View & Visibility for All Your Projects

Senior leaders manage the strategic implementation and monitoring of project investments by aligning corporate goals and strategies. With PPM, you can centrally manage the processes and methods of project managers and project management offices. PPM helps you plan project scope, resources, and milestones to achieve operational and financial goals. With Atlassian solutions, we can add value to your Project Portfolio Management needs, regardless of your team’s location and the size or shape of your Project Management Office (PMO). These solutions help agile teams be more productive and provide managers with easy access to up-to-date information at task and portfolio level without any administrative overheads.


  • Project & Portfolio Management – Define your organization’s project portfolio structure and gain visibility across all your projects, view detailed reports on your PMO performance with JIRA, Portfolio for JIRA and extensions like BigPicture, Structure, eazyBI
  • Budget and Time Management – Make time tracking easy, plan work and track utilization of all resources, timelines, finances of your projects and portfolios with real-time reports and dashboards using Tempo Planner, Timesheets and Budgets
  • Knowledge Management – With an agile, Wiki-based approach to process management, organize and process documentations in Confluence and extensions like Comala, ScriptRunner
  • Team Collaboration – Improve documentation and collaboration across teams for reviews, tasks and approval process with Confluence, Comala, Slack/ MS Team integration


  • Improved Productivity – Enables effective utilization of resources, and control on investments for each project and across projects
  • Enhanced Collaboration – Building a culture of shared responsibility, transparency, and faster feedback across projects.
  • End-to-End Traceability – Gain complete portfolio visibility across all projects and instant access to fresh portfolio data and valuable insights.
  • Realtime Reporting – Provides stakeholders with realistic forecasts and metrics across teams, projects, programs, and portfolios.

Process Management

Streamline your business processes and keep your teams organized

Your business processes are organizational assets. Businesses with ineffective and inconsistent processes often struggle to complete projects that meet their key deliverables. Developing and managing sound processes ensures consistency within your organization, makes your company more adaptable to change, conserves institutional knowledge, and leads to higher profits. The goal of BPM is to streamline, optimize, and wherever possible automate processes such as the approval of documents and activities, managing vendors, posting job role information, and sending internal employee communications. Atlassian Jira Core along with extensions offers endless possibilities for creating advanced user interfaces and workflow configurations optimized for your team’s specific needs to ensure seamless project delivery.


  • Automated Workflows – Helps business teams working with areas such as IT, HR, Operations, Sales & Marketing, address service requests with flexible and powerful workflow engine in Jira Core, Jira Service Desk, Confluence and extensions like Comala
  • Team Collaboration – Enable a structured, collaborative approach to process documentation and management with Confluence, Comala, Jira and Bitbucket
  • Knowledge Management – With an agile, wiki-based approach to process management, organize and process documentations in Confluence using add-ons such as Comala, ScriptRunner
  • Advanced Reporting – Augment standard Jira reporting with ability to create pivot table reports or custom calculation formulas with EazyBI extension.


  • Process Consistency — Ensures consistency in your business processes, thereby improving reliability inside your organization and increasing customer satisfaction.
  • Improved Team Productivity – Automated workflows help the teams to focus on solving issues and challenges for customers, while enabling your teams to invest more on learning and development.
  • Cost Saving — Efficient workflow processes eliminated ad-hoc work and errors, thus saves time and money.
  • End-to-End Traceability – Provides visibility on a process at any time and know what has been done, by whom, and what remains to be done.

Governance Risk and Compliance

Streamline organizational governance, risk and compliance management goals

As your enterprise evolves, your security, governance, and compliance protocols have to evolve with it. The key to a successful GRC strategy is having a center for documentation and collaboration, along with a powerful workflow engine for managing, enforcing, and documenting processes. Streamline your governance, optimize project tracking, identify and address your toughest compliance challenges. With Atlassian’s powerful and flexible solutions, manage your GRC at a low cost, while seamlessly integrating with our existing processes and teams.


  • Governance – Streamline governance by documenting and collaboration with powerful workflows to manage policies, tracking rules and regulations with Jira, Confluence and add-on Comala
  • Risk Management – Assess and manage risk with ideal issue and project tracking in a collaborative environment using Jira, Confluence and add-ons such as Risk Register, BigPicture
  • Compliance Management – Ensure adherence to constantly changing regulations and compliance requirements though collaborative document creation, validation and rules using Jira and Confluence.
  • Centralized Security – Atlassian Access provides enhanced security and centralized administration that works across every Atlassian cloud products and users within your organization.


  • Streamlined Governance – Get rid of silos; standardize practices, systems and reporting capabilities across your organization
  • Mitigates Risks – Facilitate better operational and strategic decision-making, which generates higher revenue and lower operating margins.
  • Improved Project Visibility – Provides better visibility into the development process to help improve overall efficiency and management.
  • Quality Control – Commitment to quality control without compromising agility and their openness to collaboration and change.


Atlassian the #1 Teamwork Software

Atlassian’s portfolio of products helps teams around the world take software projects from concept to launch.

Plan, track, and release world-class software with the #1 software development tool used by agile teams.

Connect business and technology teams to align strategy with outcomes at enterprise scale.

Manage business project including marketing campaigns, HR onboarding, approvals & legal document reviews

Give your customers an easy way to ask for help and your agents a fast way to resolve incidents

Notify the right people at the right time with powerful incident alerting and on-call schedules

Incidents happen. Keep your users informed and ditch the flood of support emails during downtime.

Spend more time getting things done. Organize your work, create documents, and discuss everything in one place

Collaborate and get more done. Trello boards enable your team to organize projects in a fun, flexible, and visual way.

Collaborate on code with inline comments and pull requests. Manage and share your Git repositories to build and ship software, as a team.

Harness the full power of Git and Mercurial in a beautifully simple application. Get the free Git and Mercurial desktop client for Mac and Windows.

Continuous integration, deployment, and release management

Company-wide visibility, security policies, and control across your Atlassian cloud infrastructure.

The single sign-on and identity management tool that’s easy to use, administer, and integrate.

Capture, track, and resolve employee requests directly in Slack. Set up automated answers for frequently asked questions.

Find bugs and improve code quality through peer code review.

Search, monitor, and track across SVN, Git, and Perforce repositories.

A Jira-native CMDB and asset management solution that helps teams gain complete visibility into infrastructure dependencies to easily manage assets, quickly troubleshoot incidents, and minimize the downstream impact of changes.


Amplify your Atlassian environment with our expert services and result-driven approach

MicroGenesis Professional Services for Atlassian provides proven expertise and flexible options to help customers accelerate the deployment of their Atlassian tools and realize greater value from their investments. Each deployment of Atlassian products is unique, so we offer a breath of services to help you with your software development and delivery challenges, whether you need best practice guidance, performance tune-up, implementation assistance or help analyzing upgradation or migration needs and optimizing your existing applications.

  • Identify your goals, requirements and constraints and define the business case.
  • Perform functional and technical assessment of your systems and processes.
  • Provides recommendations on adopting Atlassian best practices and tools.
  • Advice on purchase, upgrade and renewal of licenses and subscriptions.
  • Identify solution framework, workflows and integrations to meet your unique needs.
  • Performs Demo, PoC for evaluating, selecting and procuring Atlassian applications.
  • Provides Statement of Work to guide implementation and management of systems.
  • Define and configure projects, workflows, screens, user roles and permissions.
  • Deployment of Atlassian Applications On the cloud or on the server (on-premises).
  • Provide documentation and orientation for both User and Administrative roles.
  • Analyse your Atlassian Instances and define action plan and strategy for upgradation.
  • Identifying and applying downloads, patches and fixes to move to latest and stable versions.
  • Upgrading your Atlassian tools to newer versions or moving to a different Atlassian tier.
  • Develop custom plugins or integrate third-party capabilities for specific business needs.
  • Customization or development of Dashboards, privileges, structures, templates and themes.
  • License Purchase – We help you select the right set of Atlassian products and Marketplace application for your business’s needs, in any hosting option: Cloud, Data Center or Server.
  • Renewals – We can help you track your license periods and expiration dates and remind you of upcoming renewals so you never have to worry about missing a renewal date.
  • Upgrades – Whether you need more users and want to step up from Server to Data Center or cloud, we can advise you on the best options for upgrades and add-ons.
  • Co-terming – We can assist you save time by unifying the renewal of all your Atlassian products and Marketplace Applications in a single date per year.

Why MicroGenesis Services and Support Plan?

  • Increased adoption and consumption of your Atlassian products, maximizing ROI.
  • Provides cost effective, reliable and flexible service offerings.
  • Access to Atlassian specialist support as and when you need it.
  • “Dedicated 24X7 SME support line for premium support plans.”
  • No long-term commitment but must be used within the prescribed period.
  • Support coverage for all Atlassian Products and Marketplace applications.
  • Scale and improve productivity of your teams, systems and processes.
  • Reduce service outages, downtime risks and performance issues.

Microgenesis Your Preferred Partner For Atlassian

  • Engagement Model: Flexible engagement models – from Consulting to implementation to managed support.
  • Experience: Over two decades of industry presence and experience with Software development and delivery services.
  • Expertise: Implementation and integration expertise in products and processes associated with Atlassian and third-party applications.
  • Resources: Right combination of qualified, skilled and certified practitioners on Atlassian technologies.
  • Offerings: Providing reliable solutions and trusted services to meet all our customers business critical needs
  • Referential Clients: Proven background consulting and supporting teams and companies of all sizes.

Connect with us. Let’s converse.

Empowering enterprises for over two decades by creating tangible value through technology experiences

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